Privacy policy

Privacy Policy

Last updated: 27 October 2026

At Cults & Pacts, we respect your privacy and are committed to protecting your personal information.

This Privacy Policy explains how we collect, use, share and protect information when you visit www.cultsandpacts.com, place an order or contact us.

Our online store is powered by Shopify.

1. Who We Are

Trading name: Cults & Pacts
Legal company name: Cults & Pacts Clothing Ltd
Email: customerservice@cultpact.com

Registered Office

Piccadilly Business Centre
Unit C Aldow Enterprise Park
Blackett Street
Manchester
M12 6AE
United Kingdom

We are the data controller responsible for personal information processed for our own business purposes.

2. Information We Collect

Depending on how you use our website, we may collect:

Contact information: Name, email address, telephone number, billing and delivery addresses.
Order information: Purchases, payment confirmation, order history, returns and refunds.
Account information: Account preferences and login-related information.
Website information: IP address, browser, device information and website activity.
Communications: Information provided when contacting customer service.

Information may be collected directly from you, automatically through our website, or through our trusted service providers.

3. How We Use Your Information

We use personal information to:

Process payments and fulfil orders.
Arrange garment production and delivery.
Manage returns, refunds and customer enquiries.
Maintain website security and prevent fraud.
Improve our website and services.
Send marketing communications where permitted.
Comply with legal and financial obligations.

Our lawful bases depend on the purpose and may include:

Contract: Processing orders and providing purchased products.
Legal obligation: Maintaining required accounting and business records.
Legitimate interests: Customer service, security, fraud prevention and appropriate business improvements.
Consent: Certain marketing, advertising and tracking activities where consent is required.

We assess the applicable legal basis before using personal information.

4. Sharing Your Information

We may share information with trusted providers where necessary, including:

Shopify, our ecommerce platform.
Payment processing providers.
Clothing production and fulfilment partners.
Delivery and logistics companies.
Website technology, analytics and marketing providers.
Professional advisers or authorities where legally required.

We do not sell customer contact lists to third parties.

5. Shopify Services

Our website uses Shopify to operate the online store and process relevant customer information.

Certain enhanced Shopify features may process information to provide personalised experiences, advertising or service improvements where enabled.

For some enhanced services, Shopify may act independently as a data controller.

You can learn more about Shopify's privacy practices and available controls at:

https://privacy.shopify.com/en

6. Cookies & Marketing

Our website uses cookies and similar technologies for essential functionality and, where enabled, analytics, personalisation and advertising.

We request consent where legally required.

You can manage your available cookie preferences through our website's privacy controls or browser settings.

Marketing emails may be sent where permitted by law. You can unsubscribe using the link in any marketing email or by contacting us.

7. Keeping Your Information Secure

We use reasonable technical and organisational measures to protect personal information.

Payment information is handled through our payment service providers.

No internet-based service can guarantee absolute security.

8. How Long We Keep Information

We retain personal information for as long as necessary to fulfil orders, provide customer support, meet legal obligations and resolve disputes.

Transaction and accounting information is retained for applicable statutory record-keeping periods.

Other information is deleted or anonymised when it is no longer required, subject to legitimate retention needs.

9. Your Privacy Rights

Depending on applicable law, you may have the right to:

Access your personal information.
Request correction of inaccurate information.
Request deletion in certain circumstances.
Restrict or object to certain processing.
Request data portability where applicable.
Withdraw consent where processing relies on consent.

You have the right to object to processing based on legitimate interests in applicable circumstances, and to object to direct marketing.

To exercise your rights, email customerservice@cultpact.com.

You may also raise concerns with the Information Commissioner's Office (ICO):

https://ico.org.uk

10. International Data Transfers

Some of our technology, payment and fulfilment providers may process personal information outside the United Kingdom.

Where required, international transfers are supported by appropriate legal safeguards, such as adequacy arrangements or approved contractual protections.