Shipping policy

SHIPPING POLICY

At Cults & Pacts, each garment is produced specifically for your order through our specialist production and fulfilment partner.

This allows us to offer our designs without holding unnecessary stock and means your order goes through a short production process before it is dispatched.

ORDER PROCESSING & PRODUCTION

Our T-shirts and hoodies are produced to order.

Please allow approximately 1–6 working days for production before your order is dispatched.

During particularly busy periods, launches, public holidays or unusually high order volumes, production may take slightly longer.

Once your order has been dispatched, you will receive shipping confirmation and tracking information where available.

DELIVERY

Delivery times vary depending on your location and the shipping service available for your order.

The estimated delivery time displayed at checkout is in addition to production time, unless specifically stated otherwise.

Please remember that delivery estimates are not guaranteed. Delays can occasionally occur because of carrier disruption, customs processing, severe weather, public holidays or other circumstances outside normal delivery operations.

Unless a different delivery timeframe has been agreed with you, we aim to ensure orders are delivered within 30 days of your order being placed.

SHIPPING COSTS

Shipping charges are calculated and displayed at checkout before payment is completed.

Charges may vary depending on:

  • Delivery destination
  • Number and type of garments ordered
  • Parcel weight
  • Available delivery service

You will always be able to review the applicable shipping charge before completing your purchase.

TRACKING YOUR ORDER

Where tracking is available, tracking details will be provided once your order has been dispatched.

Please allow a short period after receiving your dispatch confirmation for tracking information to become active.

MULTIPLE ITEMS

If your order contains more than one item, garments may occasionally be produced or dispatched separately.

This means you may receive more than one parcel or tracking number for the same order.

There will be no additional charge to you where we choose to split the delivery.

DELIVERY ADDRESS

Please check that your delivery address and contact information are complete and accurate before placing your order.

If you notice an error after ordering, please contact us as soon as possible.

We cannot guarantee that an address can be changed once an order has entered production or has been dispatched.

DELAYED OR MISSING ORDERS

If your tracking has not updated for an extended period or your parcel has not arrived within the expected delivery period, please contact us at:

[YOUR CUSTOMER SERVICE EMAIL]

Please include your order number so that we can investigate the delivery for you.

If an order is confirmed as lost in transit, we will work with you to provide an appropriate replacement or refund in accordance with your consumer rights.

DAMAGED DELIVERIES

If your order arrives damaged, please contact us as soon as possible and provide:

  • Your order number
  • A description of the issue
  • Clear photographs of the item and packaging where appropriate

We will review the issue and arrange an appropriate resolution.

INTERNATIONAL ORDERS

International delivery availability, prices and estimated delivery times vary by destination and will be shown at checkout where available.

International orders may occasionally be subject to customs processing or local import requirements.

Where duties, taxes or other import charges apply, responsibility for these will be explained at checkout where applicable.

QUESTIONS ABOUT YOUR DELIVERY?

If you have any questions regarding production, shipping or an existing order, please contact:

[YOUR CUSTOMER SERVICE EMAIL]

Cults & Pacts